Frequently Asked Questions
Online Security
When I submit credit card information online, is it secure?
We use the Razorpay payment gateway for all card payments. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner.
We will do our best to protect its security on our systems. Specifically, every page in the JENA.IN ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it.
However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
Will JENA sell or rent my information to other companies?
We'll communicate with you only if you want to hear from us. If you prefer not to receive information from us, please let us know by sending an email to customercare@jena.in.
Can I leave items in my cart for future purchase?
Yes, you can leave items in your cart; however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.
Prices are subject to change - including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
Is VAT (Value Added Tax) & GST (Goods & Services Tax) included?
Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive.
What are your accepted methods of payment?
We accept payment by credit card, debit card, wallets, UPI.
Can I place my order over the phone?
Yes, we are happy to take your order over the telephone. Please call / WhatsApp on +91 9324472312 where our Customer Care will be happy to help you.
What is Cash on Delivery (COD)?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.
How do I avail of the COD facility?
When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.
How can I use a promotional code on my order?
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.